KBRV Resort Operations Pty Ltd (ABN 80 010 836709), trading as Kingfisher Bay Resort
Property (Includes ROD & Year-round packages)
OFF-PEAK
A valid credit card is required to confirm the booking with payment on check-in. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
PEAK
The first nights’ accommodation will be charged upon submitting your booking with the balance processed 30 days prior to arrival to the card used. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
BAR/Campaigns
The full value of the Accommodation or package will be charged upon submitting your booking. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
Property (Includes ROD & Year-round packages)
Cancellation policy varies based on the package and/or room rate selected. Refer to the package and/or room rate for details of the applicable cancellation details. If no specific cancellation policy is attached to a package or a room rate, the standard policy for all online bookings permits free cancellations up to 15 days prior to arrival (excludes Peak period, which is 30 days).
Early departures/decrease in length of stay is considered a cancellation and non-refundable.
Cancellations within 15 days (30 during peak periods) of arrival and no-shows (failure to check-in) incur a charge equal to the full value of the booking including enhancements.
Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.
*Peak Periods include Easter, Spring and Christmas School Holidays.
BAR/Campaigns
Pre-paid rates and offers do not allow for any amendments. In the event of a cancellation no refunds apply.
Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.
To ensure that sufficient time is available for ticketing, luggage collection and vehicle parking please arrive at your transfer point (Mainland Reception, River Heads Shopping Village, Shop 7, 54 Ariadne Street, River Heads) at least 45 minutes prior to your departure time.
- Each guest may check-in two (2) items of luggage.
- Additional items incur a handling fee of $10 per item.
- Due to Australian WH&S requirements, the maximum acceptable weight for any single piece of luggage is 25kgs. Bags weighing 20+kgs will be tagged to indicate heavy luggage and that care must be taken when handling.
- Bags are available for sale from the Mainland Reception if required to pack down.
- In the event of refusal to pack down/pay excess, the guest will be asked to carry their own luggage at all transportation points.
We encourage all mobility impaired guests to contact us directly, so we can discuss your needs enroute to K'gari (Fraser Island). Please contact us on 1800 BARGES (it's a free call in Australia) or by calling 617 4194 9300.
We have a wheelchair lift that can be used to transport guests from the vehicle deck to the main saloon when travelling to and from K'gari (Fraser Island). If the lift is inoperable, passengers may book a private vehicle on to the ferry at the passenger rate. If a private vehicle is not available, Kingfisher Bay Resort will provide a driver and vehicle for use during the transfers.
Check in - 2.00 pm
Check out - 10.00 am
Late check out and early check in requests are subject to availability and will incur a fee.
